Getting sales is good, getting repeat customers is better. To help you build and maintain contact with your customers, ezStore123 offers a comprehensive set of Customer Relationship Management (CRM) features.
Configurable e-mail notification system keeps your customers informed at every step of the ordering process (new order, order shipped, cancelled, returned).
Customers can track order status, order history and order delivery progress from secure login.
Customizable, HTML-based e-mail templates maintain your corporate identity with every notification.
Customers can re-order from previous orders, perfect for stores selling consumables.
Recover completed orders abandoned at check-out or if customer experienced a credit card denial.
Create time-limited discount coupons for one product, several products or entire categories.
Built-in mass-mailer for newsletters or special discounts with automatic tracking metrics of campaigns and discounts (Gold version and up).
Fully automatic customer loyalty program dispenses discounts applicable on next purchase based on purchase running totals (Gold version and up).
Support for coupons submitted by affiliate web sites with full tracking metrics.
Security notification sent to customers when their account information is updated.
Overview
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CRM Features
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