The design of this utility is very conservative in order to prevent valuable data to be removed from the database. For instance, valid completed orders cannot be deleted if they are younger than a year. Both abandoned orders and completed orders can be deleted simultaneously.
Exercise great caution before purging the database as valuable information could be lost. It is highly recommended to back up the database before running the purge.
Databases of //digital things direct customers are automatically backed up every night (unless otherwise specified in Service Agreement). If you are using another Service Provider, please contact them about their backup schedule.
Some issues to consider when purging the database:
- Be careful not to run the Sales Analysis Report or Activity Report for a date range spanning purged transactions.
The 'Abandonment Ratio' will not accurately reflect reality and results might be deceptive. If in doubt, run those reports before purging and print them for reference.
Note: The valid transaction information will remain accurate.
- If you purged old orders, they will naturally be deleted from the database and any reports run for a date range anterior to the purge will find no data.
Auto-purge:
The system will automatically purge all data related to the purged orders, in particular:
- Audit trail (if applicable).
- Errors and other system events that occurred in the selected timeframe.
| Option Name | Description |
| Abandoned orders older than |
Select from 30, 60 or 90 days. |
| Completed orders older than | Select from 1, 2, or 3 years. |
| Command Button | Action |
| Purge | Purge the database. You will be prompted to confirm this action. |
| Cancel | Exit the screen. |