What is a Managed Service?
A Managed service is: Only one telephone number to call. It is a service for businesses that are successful at managing resources and delegating tasks and responsibilities to experts. Focus your company's resources on your core business and delegate and outsource all the rest. Until now, this concept has barely risen above the level of wishful thinking. //digital things makes it happen. We are not for everyone, some like to treat their e-business as a hobby but we know that our customers want to run an efficient business, not play online games.
Let's be blunt about it: Unless your business is a large corporation with a significant IT Department, you probably cannot afford to purchase, maintain and upgrade the equipment needed for your e-business, much less the technical team necessary to attend to it 24/7. And if you are a large corporation, you probably still cannot clearly measure the actual ROI from your web presence and ecommerce sales.
What are the benefits of a Managed Service?
Again: Only one number to call! Got a question, want changes, want to expand, need help in growing your online catalog business, you only need to call one number for: Sales Lead generation, E-Mail, site hosting issues, e-commerce, anything to do with being on the web and doing e-business. In other words, we put the service back into the web services!
How is a Managed Service different from a Standard Hosting solution?
If it is not managed, then you are it! Need some advice about marketing online? Simply look in the mirror for help, because that is where you will find the best help for a "self managed" service. Got problems with your e-mail? Call this number. Got problems understanding how to make the Cart work for your business? Call yet another number and spend more of your precious time listening to soothing elevator music interrupted by innerving "Your call is important to us..." messages. When you pick up the phone and call us, you will have instant access to someone you know and that knows you, not another anonymous voice. Instead, you will be directly in touch not only with a team of expert technicians to support your e-commerce site but also with a team of experts in internet marketing and business. We will even monitor your market trends and throw ideas and suggestions your way on a regular basis. Your success is our success and we take our success very seriously.We combine all the numbers you need into only one. Better still, you may never need to call us, we will call you. That's right! A managed service means we are pro-actively monitoring your online business, looking for trouble. And if we see something suspicious, we are going to investigate and fix it. If it is an "operator error" issue, we will call you. That is the biggest difference, when it the last time your e-commerce service provider called you? How about never? And we don't stop there, we also monitor your e-commerce site for security breaches, our system automatically logs all available information from potential hackers (IP address, computer name, etc...).
How do my customers benefit from all this?
Quality, reliability and Security: Our hosting solutions are secure and "user friendly". This means a pleasant shopping experience for the customer and far less "abandoned shopping carts" in your e-business parking lot. How do we know? We know because we monitor the entire order process, from start to finish. We even keep a complete audit trail for all actions performed on orders entered into the system. We have a proven track record of reducing "abandoned orders" and of increasing the number of repeat customers.We also have developed a "Visual Integration" technology allowing shopping cart pages to carry over your web site "look and feel", unlike the drab black on white, sixties-like mainframe shopping cart screens you may have grown to hate... Moreover, we give total flexibility to your customers to navigate your site at will without losing their current ordering information. This means more sales and more happy (and returning) customers. We cannot guarantee your success on the web but we can promise you that some of our customers have seen their e-sales steadily increase after switching to us. In fact, none has ever seen a decrease in e-sales, that also we can affirm...
ECommerce has shown to be virtually recession-proof
Unlike other e-commerce systems that seem to be stuck in a clunky, early nineties time-warp, our e-commerce software has been built using the latest technology and keeps evolving (don't worry, all upgrades are free and automatically installed). E-commerce is here to stay and grow. With a B2C (Business to Consumer) volume of going from $43B in 2000 to over $150B in 2008, ecommerce sales have shown remarkable resilience despite economic slow-down. Additionally, the number of businesses looking at the web as a viable mean to increase their business is also on a steady rise. And since it has recently become clear that it is safer to give your credit card number on the web than to your local coffee shop, more and more customers are attracted to the convenience of ecommerce web sites.
Why choose us?
Because like you, we run our business like a real business and we know that success depends upon customer satisfaction. With 11 profitable years out of 13 in operation and 9 years in the web business, we also have proven that we have the necessary staying power and experience that you must expect from your E-Commerce Presence Provider. We don't rely (and never did) on outrageous claims of "doing everything for free" - nobody can - but what we will deliver for you is unchallenged quality & reliability and a range of services and pricing tailored to your business needs.If you are running a business and the Internet is a key component of your bottom line and if you don't think your current Hosting Provider treats you with the diligence and expertise you deserve, please contact us or call us toll-free at 800-775-3968 and we will be delighted to tell you more!
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